The FFA announce major Fan engagement department

The Football Federation of Australia has announced that it will establish a new Digital and Fan Engagement Department that will aim to transform the way the football governing body interacts with an estimated 1.96 million participants in Australian football.

In a well overdue structural change to Australia’s football governing body, the department will be set up at the heart of the FFA business and will seek to collaborate with various stakeholders in providing a world-class experience to fans, players, coaches, club administrators, referees, volunteers and general football consumer.

The FFA has, for quite some time, been behind the ball in terms of growing the world’s most popular sport. However this department is likely to immediately address that in nourishing the game in Australia. The scope of the remit is likely to include technology systems, data, content and consumer sales.

It appears to be a year of real progress for the FFA which in May announced the implementation of the “Whole of Football” plan – a set of tangible, ambitious goals tasked over 20 years aiming in making football the most popular game in Australia.

FFA CEO David Gallop said that the Digital and Fan Engagement Department was a significant decision but a part of the bigger picture.

The game has a clear objective to become the largest and most popular sport in Australia and now we setting up the mechanisms the achieve it. This decision is culmination of extensive work and consultation on strategy and scoping of our digital landscape over the past 18 months. I’m delighted to bring all that effort to life in a new Digital and Fan Engagement department.

plan-graphic

Robert Squillacioti has been appointed as Head of the Digital and Fan Engagement Department and will report directly to Gallop.

Rob is one of several young, talented and driven executives at FFA. Being able to promote from within is a sign of FFA’s commitment to find the best people and nurture them for bigger things. I’ve been very impressed by Rob’s commitment to be a ‘champion of the fan’ in his role over the past three years. He has an incredible depth of knowledge and insight to the digital world and he’s ideal for this role.

As a part of FFA’s new plan, Squillacioti undertook a study tour of the sports industry in the USA with a focus on digital and fan engagement, visiting 10 major franchises across MLS, MLB, NFL and NHL.

I’m thrilled to get this opportunity to lead FFA’s effort in digital and fan engagement. I am a ‘data nut’ and live by the mantra that businesses should not create digital strategies, but strategies for a digital world. In doing that, the experience of participants and fans is paramount.

About author

Matt Tewhatu
Matt Tewhatu 155 posts

Matt is the editor of Digital Sport and Chief of Snack Media's rugby division and has a journalistic background both here in UK, Australia and in his native New Zealand. Follow him on Twitter @mtewhatu

You might also like

SPORTEL Monaco 2021: CEO Laurent Puons praises event

The second day of SPORTEL 2021 got underway this morning in Monaco. Following on from yesterday’s masterclasses, Wednesday played host to a number of conference talks from industry-leading professionals. The

SPORTEL 2021: Day One Recap

This year’s prestigious SPORTEL convention kicked off in sunny Monaco today, welcoming a host of familiar faces as well as plenty of new ones. Doors opened at 8:30am with businesses

SPORTEL 2021: Monaco prepares to host prestigious October convention

After a one-year hiatus due to the impact of COVID-19, the world-renowned sports media and tech convention, SPORTEL, returns to host its annual event in Monaco. The conference will take