Our client is a global agency who are experts in proprietary fan engagement, focused on captivating audiences through the distribution of content for mobile websites and native mobile apps.

Our client is now seeking an experienced Technical Account Manager who can build and maintain client relationships, articulate technical solutions to non-technical stakeholders, oversee project deliveries and help generate new business opportunities. To be successful, the Technical Account Manager must be able to guide both the internal and client teams to ensure the tone of the engagement, delivery and technical solution is on track.

As a subsidiary of a larger global media and entertainment  company, our client is a team of digital strategists, technologists and artists. With offices and professional relationships all over the globe, some of the world’s most visible brands look to them for their unique perspective on the way digital technology is changing their businesses, and the lives of the customers they serve.

This position will be based out Zug, Switzerland offices and requires frequent travel across Europe.

This person reports into the VP, Client Services.

Our client are fortunate to work with the world’s leading sports, media and entertainment companies, many of whom operation 24/7. Because they work tirelessly to support their clients, there are times when they put in late nights and weekend hours.

Job Requirements

• Fluent in English and German; fluency in French a plus

• 7-10 years of experience delivering software solutions

• Strong technical experience and knowledge in the following:

  • Software Development Lifecycle (SDLC) process

  • Complex systems such as CMS/VMS

  • Native mobile applications

• Strong technical aptitude and willingness to learn new technologies and processes

• Ability to articulate technical solutions to non-technical client stakeholders

• Ability to interface with technical stakeholders

• Ability to manage multiple high-profile projects simultaneously

• Ability to motivate and support disparate project teams

• Strong verbal, written, presentation, and interpersonal communication skills

Responsibilities

• Responsible for overall account management

• Build and maintain client relationships; solicit and act on client feedback

• Manage client expectations and ensure successful project deliveries

• Educate clients and internal team members as it relates to the SDLC process and relevant technical topics

• Monitor day-to-day activities of entire project team; review project risks and scope to foresee potential problems and proactively identify solutions; identify refinement opportunities and deliver improvements

• Present work to clients; participate in new business opportunities

• Assess Request for Proposals (RFPs) and prepare proposal, estimate and SOW documentation

• Manage project health, specifically the project allocated hours and budget