Technical Account Manager
Our client is a global agency who are experts in proprietary fan engagement, focused on captivating audiences through the distribution of content for mobile websites and native mobile apps.
Our client is now seeking an experienced Technical Account Manager who can build and maintain client relationships, articulate technical solutions to non-technical stakeholders, oversee project deliveries and help generate new business opportunities. To be successful, the Technical Account Manager must be able to guide both the internal and client teams to ensure the tone of the engagement, delivery and technical solution is on track.
As a subsidiary of a larger global media and entertainment company, our client is a team of digital strategists, technologists and artists. With offices and professional relationships all over the globe, some of the world’s most visible brands look to them for their unique perspective on the way digital technology is changing their businesses, and the lives of the customers they serve.
This position will be based out Zug, Switzerland offices and requires frequent travel across Europe.
This person reports into the VP, Client Services.
Our client are fortunate to work with the world’s leading sports, media and entertainment companies, many of whom operation 24/7. Because they work tirelessly to support their clients, there are times when they put in late nights and weekend hours.
Fluent in English and German; fluency in French a plus
7-10 years of experience delivering software solutions
Strong technical experience and knowledge in the following:
Software Development Lifecycle (SDLC) process
Complex systems such as CMS/VMS
Native mobile applications
Strong technical aptitude and willingness to learn new technologies and processes
Ability to articulate technical solutions to non-technical client stakeholders
Ability to interface with technical stakeholders
Ability to manage multiple high-profile projects simultaneously
Ability to motivate and support disparate project teams
Strong verbal, written, presentation, and interpersonal communication skills
Responsible for overall account management
Build and maintain client relationships; solicit and act on client feedback
Manage client expectations and ensure successful project deliveries
Educate clients and internal team members as it relates to the SDLC process and relevant technical topics
Monitor day-to-day activities of entire project team; review project risks and scope to foresee potential problems and proactively identify solutions; identify refinement opportunities and deliver improvements
Present work to clients; participate in new business opportunities
Assess Request for Proposals (RFPs) and prepare proposal, estimate and SOW documentation
Manage project health, specifically the project allocated hours and budget
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